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France 8 contributions 8 votes utiles. Bandol, France 3 contributions. Cambrai, France 3 contributions 1 vote utile.
Google Traduction Dear Mme Petit, I'm sorry for the delay, I think it is! Bon Voyage! Namur contributions 69 votes utiles.
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Even the bathrobes smelled and were worn by a previous guest as it was really dirty. You can be sure that the room was not clean as there were receipts and paper left on the floor of the previous guest which I can tell you was named Ibrahim from all the paperwork found lying around.
Asking for the bed sheets to be replaced and the room thoroughly cleaned. After returning back from a long day we found that no sheets had been replaced and the room was not thoroughly cleaned you could see the tables, floor etc were still unclean with marks, stains and dust.
Not fresh as we expected. We asked a staff to provide us new sheets so that we could change it ourselves as it seemed the housekeeping had very limited knowledge in cleanliness.
When we took the sheets off, we were gobsmacked to see the filthy dirty duvet. I have attached pictures. We had to get this changed! I understand that during these uncertain times there are new measures in place with regards to how breakfast is served.
But there were a few individuals whom made the experience not good with their approach. When we came to enjoy our breakfast on most days, we had to wait a very long time to get hold of someone to plate up our breakfast.
What was very frustrating was the fact that they were in a mood and a strop. There were other parts of the buffet I wanted to get things from and not finished.
Every time you sat on it, it moved down, springy not stable. Almost felt like it was coming off the wall.
When we put the lid down and had a look, we noticed that the toilet was loose from the wall. I have attached a picture for your reference.
As I was doing work from my room, I required a good connection to upload media due to the nature of my work. The speeds I was getting was around 5mb which was considerable slow for a high-end property.
I informed your colleagues but they were not able to fix the issues. On the lockdown days we were not even able to watch any online videos without continuous buffering.
I have attached a picture of the speed test result for your information. I raised this with one of your colleagues from reception and asked if they could send someone to check on it.
But it seems my request went on deaf ears and nothing was done about it. I called guest services and told them of the issue.
But their response was unhelpful. To summarize, we gave multiple opportunities for Sofitel Taksim to make it right when we had issues. But it is apparent that our concerns were taken lightly and shrugged off.
We have been in turkey for 3 weeks and have stayed at other major properties like Hilton; Marriot. Their cleanliness and hygiene were to a high standard at all times without any compromises to their commitment.
Unfortunately, we were very disappointed with the housekeeping and cleanliness provided by Sofitel Taksim especially during these uncertain times where more rigorous cleaning is required.
I ask you to review what I have mentioned above alongside the pictures attached and get back to me with a response.
Kind regards, Mr R. A enjoyable stay considering the current circumstances with the COVID measures and curfew in place. Location is good to get around and not too difficult to find your way to main touristy area.
Breakfast was good, limited choices but this is the same in all hotels these days and the staff did there best to make up for it, always willing to help with offers of coffee, tea, fruit juice and so on a special thanks to Faik.
There were a several people that stood out but unfortunately not many of the staff had name tags. The room was well presented and it was great to get a room that was cool, have been to many hotels during the winter and the room remains at hot summer temperature over night making it uncomfortable to sleep.
Our room was cool and sleeping was no a issue especially the bed made it even easier. Arriving to the Sofitel Istanbul is arriving to a place you feel welcome and every detail is just perfect to make your time the best.
Yasser A. Hamza N. Great experience great place with the best hotel staff. Specially Mr yusuf. Hope to stay again in sofitel.
Guy Z. I demand you to annul cancell this charge and demand to send me the mony back on my credit card. Mohamed A. Mulat H. The staffs are generally helpful, very attentive to detail especially the housekeeping department.
It was nice to receive a birthday surprise which is kind a nice. The concierge also provides good recommendation. In regards to recommendation of PCR Test for the Covid, the Reception gentleman only provided 1 location, which was not a good recommendation because they were not able to provide result within 24 hours as informed by Hotel Reception gentleman a young guy , so I had to go all the way to the Airport to get it done.
Overall it was nice, though. I travel around the world and holding many hotel loyalty programs, I understand Covid might restrict some of the flexibilities, but the 5-star standard I believe must remain.
I have recommended to other friends who are planning to come to Istanbul. Asif I. The hotel was very professional but they need ti improve their breakfast and they should add more variety.
It was a highly comfortable and warm experience to stay at this hotel. The staff was extremely hospitable and helpful and over all a great stay.
Would highly recommend to others. Very good service and staff are all helpful and accommodating, from the moment you stepped in at the entrance upto settling in your room.